Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
1. How do I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can also use our Order Tracking Page to check the status of your order. Simply enter your order number and email address to get real-time updates.
2. What are your shipping options and delivery times?
We offer the following shipping options:
- FREE Standard Shipping: Delivery within 1-2 weeks (fully tracked).
- Express Shipping: Delivery within 3-5 days (fully tracked and signed for).
Please note that delivery times may vary depending on your location.
3. Do you offer worldwide shipping?
Yes, we offer worldwide shipping. However, we currently do not ship to certain regions, including Arabic and African countries. If you are unsure whether we ship to your location, feel free to contact us.
4. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and Shopify Payments. All payments are securely processed.
5. Can I return or exchange my mirror?
Yes, we offer a 30-day return policy for unused mirrors in their original packaging. If your mirror arrives damaged or defective, please contact us at support@shinymirrors.com within 7 days to arrange for a return or exchange.
6. How can I customize my mirror?
We offer a range of custom mirrors, including vanity and Hollywood mirrors with different lighting options. You can explore our customization options directly on the product pages. If you have specific customization requests, feel free to reach out to us at support@shinymirrors.com.
7. Do you offer warranties on your products?
Yes, all our mirrors come with a 90-month warranty. If your mirror has any defects within this period, we will replace it at no extra cost.
8. What if I need help with my order?
If you have any questions or need assistance with your order, please contact our customer support team at support@shinymirrors.com. We typically respond within 1 business day.
9. Are there any duties or taxes for international shipments?
For international orders, your package may be subject to import duties and taxes, which are not included in our product price or shipping cost. These fees are the responsibility of the customer and vary based on your country’s customs regulations.
10. Do you offer gift cards?
Yes, we offer digital gift cards that can be purchased and used on any product in our store. Gift cards are non-refundable and can be sent directly to the recipient via email.
11. How can I contact customer service?
You can contact our customer service team by emailing us at support@shinymirrors.com or by calling us at +1 765 396 8692. We’re here to help with any questions or concerns!
12. Are your products listed on Google Merchant Center?
Yes, you can find our products on Google Merchant Center. You can also shop directly through our Shopify store or find us on Google Shopping to browse our collection of mirrors.